🔒 Privacy Policy

1. Information We Collect

We collect information during signup, payment, and usage, including:

• Personal details (name, phone, email)
• School/institute data
• Student/staff academic records
• Payment and billing info (via Cashfree)
• Technical data (IP, browser, OS, cookies)

2. Purpose of Data Collection

We collect and process your data to:

• Provide and maintain the service
• Communicate with users (email/SMS/push)
• Process payments securely
• Improve the platform via analytics
• Comply with legal obligations

3. Data Protection & Security

• Hosted on secure servers (AWS) with regular updates and monitoring.
• Encrypted access and restricted admin controls.
• However, no system is 100% secure. Instruonex Pvt Ltd cannot guarantee absolute protection against breaches or attacks.

4. Third-Party Services

We use the following services:

• Amazon Web Services (AWS) for hosting and storage
• Namecheap for domain services
• Cashfree for payments
• Email and SMS providers for communication
• Cookies and analytics tools to monitor performance

All third parties have their own privacy policies and data handling practices.

5. Cookies

Cookies are used to:

• Maintain sessions
• Track preferences and site analytics
• Improve performance and usability

You can disable cookies in your browser, though it may affect functionality.

6. User Rights

You have the right to:

• Access or correct your data
• Request data deletion (subject to account status and legal requirements)
• Withdraw consent for communication
• Lodge a complaint with data protection authorities if necessary

7. Data Retention

We retain user data as long as necessary to:

• Provide the service
• Fulfill legal and financial obligations
• Support audit or internal analysis

Upon cancellation or termination, we may retain backup copies for a limited period before permanent deletion.

8. Breaches or Incidents

In case of a breach:

• We will notify affected users within a reasonable timeframe
• Users must also report any suspicious or unauthorized access to info@instruonexus.com immediately
• Instruonex Pvt Ltd will investigate and take reasonable corrective measures

9. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of material changes.